Leading with Purpose and Service: Harnessing the Power of Mindsets and Behaviours for Success

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Feeling Disrespected: What To Do When Your Senior Manager Isn't Providing Support

Being a new or struggling manager can be challenging, especially if you feel like your senior manager isn't providing the support and guidance you need. It's important to remember that you deserve respect and support in your position, and there are steps you can take to address this issue. By being proactive and finding solutions, you can work towards improving your work environment and feeling more valued in your role.

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Feeling Disregarded and Disrespected as a Manager: Dealing with a Senior Manager Who Disrespects You

As a new or struggling manager, it can be frustrating and demoralizing to feel disregarded by your senior manager or team members. However, by learning how to effectively communicate your ideas, setting boundaries, and taking ownership of your work, you can assert yourself and regain respect in the workplace.

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Navigating the Challenges of New Management: How to Thrive Without Support

Being a new or struggling manager can be tough, especially when you don't have the support and guidance of your senior manager. It's easy to feel isolated and overwhelmed when you are trying to figure things out on your own. However, there are steps you can take to overcome this challenge and build your own support system. In this blog, we will explore 5 solutions for finding the resources and guidance you need to thrive as a manager, even without the support of your senior manager.

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Confusion and Uncertainty in New Management: How to Find Your Footing and Effectively Lead Your Team

Being a new manager can be a daunting and overwhelming experience, especially without clear direction and support. However, by understanding the common challenges and finding solutions to overcome them, you can find your footing and effectively lead and manage your team.

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Feeling Frustrated as a New Manager? Here's How to Overcome the Challenges

Being a new or struggling manager can be challenging, especially if you don't feel like you have the guidance and support you need to succeed. It's important to remember that you are not alone in this struggle, and that with the right strategies and support, you can boost your confidence, lead your team effectively, and find success in your role. In this blog post, we'll discuss five common problems faced by struggling managers and provide practical solutions for each.

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Burnout: The Consequences of Poor Management

Increased stress and burnout are becoming more and more common in the workplace, and poor management is often at the root of the problem. Unrealistic expectations and a heavy workload can take a toll on employees, leaving them feeling overwhelmed and unable to keep up. It's important to recognize and address these issues before they lead to long-term problems, such as decreased productivity and a high turnover rate.

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Favoritism in the Workplace: How Poor Managers Can Create Unfair Treatment for Employees

Favoritism in the workplace can lead to unfair treatment of certain employees and create a toxic work environment. It's important for employees to speak up and for organizations to implement policies to address this issue and create a more fair and positive work environment.

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Overcoming a Lack of Direction and Clarity in the Workplace: How to take control of your career development and excel despite poor management

Lack of direction and clarity from poor managers can be a major obstacle for employees. But by taking control of your own career development and following the steps outlined in this guide, you can overcome this challenge and succeed in your role.

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Racism And Xenophobia Towards Immigrants

The topic of racism and xenophobia towards immigrants is a growing issue in today's society. This can have a significant impact on the mental and emotional wellbeing of those who experience discrimination based on their race, ethnicity, or religion. It is important to address this problem and find solutions to create a more inclusive and welcoming community for everyone.

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‍Keeping the World Running: The Daily Struggles of Indian IT Support Staff

The podcast will focus on the daily struggles of Indian IT support staff who work tirelessly to keep the world running, often at the cost of their mental and physical health. The podcast will highlight the challenges they face and the solutions that can be implemented to improve their working conditions.

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When IT Suppliers Fail to Deliver: The Dark Side of SLA Manipulation

In today’s fast-paced, technology-driven world, organizations increasingly turn to IT suppliers for managed services and outsourcing. The rationale is simple: focus on what you do best—your core business—while leveraging the IT supplier’s expertise to handle the complexities of IT operations. This arrangement is intended to be a win-win. Organizations benefit from the supplier's skills, experience, and economies of scale, while IT suppliers can demonstrate their value by delivering consistent, high-quality services.

February 17, 2025
Organization & Management
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The Catalyst of Change: Why Accountability and Consequences Are Non-Negotiable

Imagine a world where promises are routinely broken, injustices go unchallenged, and progress remains a distant dream. This is the reality in the absence of accountability. True change—whether personal, organizational, or societal—cannot take root unless individuals and institutions face consequences for their actions. Accountability is the invisible thread that weaves intention into action, turning "should" into "must."

February 17, 2025
Organization & Management
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The Power of Accountability in IT Service Delivery

Imagine this: You walk into a restaurant. You order your food, but it never arrives. You call the waiter, and they say, “Oh, we forgot. But it’s fine, right?”You’re frustrated, but you decide to wait. Finally, your food arrives—but it’s the wrong dish. You tell the waiter, and they shrug. “Well, at least you got something.”Now, imagine this happening every single day in IT service delivery. Projects run late, SLAs are missed, costs spiral out of control, clients are unhappy, and—worst of all—no one is held accountable.

February 16, 2025
Organization & Management
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The "Chamcha Leader": A Mirror to Leadership's Dark Side

Leadership is often celebrated as the driving force behind progress, innovation, and societal transformation. But what happens when leadership deviates from its purpose and becomes a tool for personal advancement? The concept of the "chamcha leader," a term rooted in the idea of sycophantic and self-serving behavior, provides an unflinching critique of leadership gone awry. Derived from the Hindi word for "spoon," "chamcha" metaphorically refers to those who ingratiate themselves with the powerful, often at the expense of broader collective interests.

December 3, 2024
Organization & Management
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The Problem Isn't the Job, It's the Management

Imad Lodhi's article argues that employee dissatisfaction often stems from poor management, not the job itself. He contends that internal job changes rarely solve the problem because systemic management issues persist. Lodhi proposes solutions such as management training, feedback systems, and accountability for poor leadership to improve workplace culture and retain talent. The other articles explore related themes, such as the detrimental effects of prioritizing high-performing employees at the expense of organizational health ("Toxic Gold") and the challenges faced by insecure managers ("The Struggling Manager's Dilemma"). Finally, one piece discusses the misconception that digital transformation is solely about technology, highlighting the need for a broader operational rethink.

December 1, 2024
Organization & Management
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Toxic Gold: When the Price of Success is Too High

This excerpt from Imad Lodhi's work critiques the tendency of organizations to prioritize the short-term gains of high-performing but toxic employees—the "golden apples"—over the long-term health and well-being of the entire workforce. Lodhi argues that protecting these individuals, despite their damaging behaviors, leads to negative consequences such as decreased mental health, high employee turnover, numerous HR complaints, reduced productivity, and reputational damage. He proposes that true organizational success requires a shift in focus from merely achieving results to fostering a positive and supportive work environment, emphasizing the need to define unacceptable behaviors, measure leadership impact holistically, empower HR, celebrate ethical leadership, and demonstrate courageous leadership. The ultimate message advocates for a change in organizational culture that values ethical leadership and employee well-being over short-term gains produced at a significant cost.

November 30, 2024
Organization & Management
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The Struggling Manager’s Dilemma: Why Talking from Both Sides of Your Mouth Will Catch Up With You

Imagine you’re a new manager. You’ve finally made it. The title is yours, the responsibility is yours, but deep down, you know the truth: you don’t feel deserving of the role. You tell yourself you got lucky, that someone made a mistake.And because you feel like an imposter, you start seeking validation. Not the quiet kind that comes from doing the work and earning respect over time. No, you want the quick fix. You want everyone—your team, your customers—to like you.

November 30, 2024
Organization & Management
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Why Successful Transformation Requires More Than Just Technology

In today’s fast-paced business environment, transformation is essential for staying competitive. Many organizations embark on ambitious transformation projects, investing heavily in cutting-edge technology and streamlined processes. While these are critical components, transformation efforts often fall short due to a critical oversight: focusing on technology while neglecting the people aspect of change.

November 8, 2024
Organization & Management
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Unlocking the Key to Successful Outsourcing: Account Governance

In my 25+ years of outsourcing and managed services experience at IBM, I've encountered countless challenges across different accounts, regions, and industries. Through it all, I’ve identified one critical factor that consistently determines the success or failure of any outsourced service: effective account governance.

September 25, 2024
Organization & Management
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The Hummingbird Syndrome: A Challenge in IT Operations

In the world of IT operations, the term "Hummingbird Syndrome" aptly describes a common yet problematic approach to managing disruptions. Much like the tiny, fast-moving bird, teams suffering from this syndrome flit from one issue to another, often without a coherent strategy. This reactionary mode of operation can lead to inefficiencies, increased stress, and a lack of long-term solutions.

July 25, 2024
Organization & Management
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Leading vs. Pushing in the Corporate World

In the corporate world, leadership styles can significantly impact employee motivation, productivity, and overall job satisfaction. Two distinct approaches to leadership are leading and pushing. While leading inspires and empowers employees, pushing can lead to burnout and dissatisfaction.

August 7, 2024
Leadership
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Equal Treatment vs. Tailored Treatment in Leadership: A Balanced Approach

As parents, we often start with the idea of treating all our children equally, believing that fairness lies in uniformity. However, experience soon teaches us that each child is unique, with different needs, strengths, and personalities. Some children thrive with independence, while others require more support and guidance. This realization leads to the adoption of a more tailored approach, where we adjust our parenting style to suit each child’s individual needs.

July 27, 2024
Leadership
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The Evolution of Leadership: A Shift from Merit to Privilege?

I remember a time when leaders were forged in the fire of experience, when they worked their way up the ranks, earning their stripes and gaining a deep understanding of the business, the industry, and most importantly, the people. They were leaders who commanded respect, not just because of their title, but because of their character, their competence, and their commitment to excellence.

July 3, 2024
Leadership
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The Risks of Inexperienced Leadership in Outsourcing: A Recipe for Disaster?

When it comes to outsourcing, experience matters. I've seen it time and time again - inexperienced leaders trying to navigate complex client relationships and ending up in a mess. They fail to read the client's needs, they overpromise and underdeliver, and they compromise their own team's morale and credibility in the process.

July 2, 2024
Leadership
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The Power of Self-Awareness in Leadership

As a mentor, I've noticed a recurring theme in my sessions with professionals from diverse backgrounds. We often discuss the challenges of navigating power dynamics and cultural differences in the workplace. One particular issue that comes up is the mistreatment of employees by those in positions of power. This can manifest in various ways, such as favoritism, bias, or mistreatment of employees.

May 28, 2024
Leadership
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The Responsible Call: A Bartender's Leadership in Saying No

Leadership isn't always about grand gestures and titles. Sometimes, it's displayed in the quiet corners of everyday life, like behind the bar. Take the seemingly simple interaction between a bartender and a customer. A leader in this scenario isn't just pouring drinks; they're making crucial decisions that impact safety and well-being.

May 27, 2024
Leadership
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When Walls Crumble, Leaders Rise: Embracing Change in the Face of Discomfort

Barriers. They provide structure, define boundaries, and create a sense of order. But sometimes, barriers become walls, hindering progress and stifling growth. As leaders, we understand the importance of stability, but we also recognize the necessity of change. So, what happens when those walls we rely on begin to crumble?

May 27, 2024
Leadership
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Seeing Greatness in Others: The Foundation of Self-Leadership

Leadership is often associated with being in control, making tough decisions, and guiding others towards success. While these aspects are undoubtedly essential, there's a deeper, more profound side to leadership that often goes unnoticed – the ability to see greatness in others. By focusing on the strengths and talents of our team members, we can create a work environment that fosters growth, collaboration, and innovation.

May 18, 2024
Leadership
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The Dangers of Drive-by Leadership: Why Sitting on the Bench Matters

In the world of sports, a coach who skates around the rink, only briefly stopping by the bench to interact with their players, is unlikely to inspire confidence or achieve success. Yet, in the business world, this type of leadership is all too common. I call it "Drive-by Leadership." It's a style of management where leaders fail to engage with their team members on a meaningful level, instead opting for brief, superficial interactions that lack substance and depth.

May 18, 2024
Leadership
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The Coercive Leadership Style: Understanding the Roots of Abuse and Oppression

In many organizations, a toxic leadership style has become all too familiar: the coercive leader. This individual wields power and control over their subordinates, using fear, intimidation, and manipulation to get what they want. They belittle, berate, and blame their staff, creating a culture of anxiety, mistrust, and low morale. But what drives someone to adopt such an abusive leadership style? Is it a product of culture, privilege, or a deeper psychological issue?

May 12, 2024
Leadership
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The Dark Side of Low Attrition: What Organizations Don't Want to Talk About

Have you ever been in a corporate town hall where leadership proudly announces, "Our attrition rate is just 5%!" followed by enthusiastic applause? I have, many times. And each time, I can't help but wonder about the stories hidden behind that seemingly impressive number.Here's the uncomfortable truth: Sometimes, a low attrition rate isn't the victory we think it is. Sometimes, it's a warning sign.

January 10, 2025
Employee Experience
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Understanding Workplace Retaliation: Recognizing, Preventing, and Responding to a Silent Crisis

In today’s corporate landscape, fostering a culture of transparency and accountability is paramount. Yet, workplace retaliation remains a silent issue that can significantly impact employee morale, organizational reputation, and legal standing. Retaliation occurs when an employer or supervisor takes adverse action against an employee for engaging in a legally protected activity, such as filing a complaint about discrimination, harassment, safety concerns, or other unethical behavior. Understanding what constitutes retaliation, recognizing its impact, and implementing strategies to prevent it are critical for every organization committed to maintaining a fair and inclusive workplace.

October 27, 2024
Employee Experience
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Why Putting Your Head Down and Doing the Work Isn’t Enough for Career Success

Many people believe that if they simply work hard and deliver results, recognition will naturally follow. However, in reality, that’s often not the case. In a recent mentoring conversation, we discussed how one person’s dedication and behind-the-scenes work went unnoticed while a colleague took the credit. This experience sheds light on the need for a strategic balance between hard work and self-promotion.

October 14, 2024
Employee Experience
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Bridging the Divide: How Inclusive Workplaces Help Us All Thrive

In my mentoring sessions with immigrants from around the world, I often hear the same story, told with different details. A talented individual joins a new workplace, eager to contribute, only to feel left out of the loop. One mentee recently told me, “I’m doing the work, but it feels like my colleagues are always one step ahead. They’re included in meetings I’m left out of, and they seem to have a connection with management that I just don’t.” His concern? That being “local” gives his colleagues an edge.

October 12, 2024
Employee Experience
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When Employees Start to Feel Blah: Uncovering the Roots of Monotony and Unlocking Growth

Have you ever felt like you're just going through the motions at work, lacking excitement or purpose? You're not alone. Many employees experience this feeling of monotony, leading to stagnation and disengagement. But what causes this "blah" feeling, and how can we overcome it?

August 31, 2024
Employee Experience
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The Paradox of Disconnection in IT Operations

As I reflect on my journey, speaking to numerous organizations about the transformative power of employee engagement, enablement, and empowerment, a striking paradox emerges. In the midst of escalating service disruptions, prolonged downtimes, and deteriorating employee and customer experiences, organizations instinctively turn to high-priced consultancies and technological overhauls. Yet, the primary culprit behind this instability lies not in the technology, but in a disconnected workforce.

August 31, 2024
Employee Experience
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The Blame Game: Unpacking Nepotism in the Workplace

Nepotism, or favoritism based on personal relationships, is a pervasive issue in many industries. It raises important questions about fairness, accountability, and competence. When individuals secure jobs through connections rather than qualifications, it can lead to ineffective performance and undermine organizational trust.

August 30, 2024
Employee Experience
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Employee Engagement Surveys: Navigating the Challenges

Employee engagement surveys serve as a vital compass for organizations, offering insights into the hearts and minds of their workforce. These surveys are designed with a noble intention: to collect unfiltered, honest feedback for the betterment of the workplace. However, beneath this noble goal lies a complex web of challenges influenced by psychology, sociology, and the corporate environment. Let's delve deeper into this intricate landscape.

October 12, 2023
Employee Experience
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Workplace Dignity: A Cry for Change

The lesson here is a resounding call to action for managers and organizations to step beyond the veil of ignorance, and earnestly address the unseen struggles faced by the workforce. By fostering a culture of empathy, advocacy, and empowerment, leaders have the potential to transform exploitative work environments into havens of respect, safety, and dignity. This narrative urges a departure from mere spectatorship to becoming active catalysts of change, ensuring that the dignity of every worker isn't overshadowed by the duties they perform. The ripple effect of such conscious actions can significantly enhance the well-being and productivity of the workforce, paving the way for ethical and humane work environments.

October 4, 2023
Employee Experience
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Do you want to wait for others to help you or do you want to take ownership?

Taking ownership of one's career is crucial for professional growth and success. However, dealing with an ineffective manager can make this task quite challenging. Managers, just like any other employees, are also people with their own strengths, weaknesses, and challenges. They too are employees of the organization, often facing their own set of pressures and expectations from senior management.

September 2, 2023
Employee Experience
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The Need for Speed: Quick Incident Responses in a Digital-First World

In today’s fast-paced, always-on business environment, time is everything. Whether it's a sudden system outage, a service disruption, or a security incident, the speed at which a company can respond often determines the difference between minor inconvenience and major catastrophe. As businesses become increasingly reliant on digital processes, Chief Information Officers (CIOs) are under immense pressure to ensure that services remain available and resilient in the face of unexpected challenges.

October 5, 2024
Client Experience
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What Causes IT Instability and How to Build a Strong, Resilient Environment

In every organization, a stable IT environment is the backbone of successful operations, enabling seamless service delivery, happy customers, and the implementation of cutting-edge innovations. However, achieving and maintaining stability is a complex challenge that goes far beyond simply keeping systems online. It involves navigating a network of interdependent teams, each of which can impact the overall performance of the IT ecosystem.

October 5, 2024
Client Experience
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Customer Satisfaction in the Digital Age: The CIO’s Secret Weapon for Business Success

In today’s hyper-competitive market, customer satisfaction is more than just a nice-to-have; it’s the cornerstone of business success. Customers now hold the power, with high expectations for personalized, seamless, and responsive experiences across every touchpoint. For Chief Information Officers (CIOs), the stakes are high. The mandate goes beyond keeping the systems running—it’s about leveraging technology to elevate the customer experience (CX) and surpass customer expectations. In this blog, we’ll explore how CIOs are harnessing technology like data analytics and AI to transform customer satisfaction from a reactive afterthought into a strategic priority.

October 1, 2024
Client Experience
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From Belt to Partnership: Rethinking Relationships and Conflict Resolution

In many Indian households, the belt was once a feared tool for discipline. Fathers would use it to punish their children, often without explanation or discussion. This approach was meant to instill obedience, but it frequently led to resentment and fear.Similarly, in business relationships, contracts are often wielded like a belt, used to "beat" suppliers into submission. Customers may use contractual obligations to enforce their demands, without regard for the supplier's perspective or well-being.

August 9, 2024
Client Experience
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Don't Get Stuck with Team B: 5 Strategies to Avoid the Bait and Switch in Consulting Firms and BPOs

In this topic, we will discuss the concept of "Team A" and "Team B" in the context of consulting firms and BPOs. Often during the sales and engagement cycle, these companies pitch the best and brightest resources (Team A) to potential clients, but end up staffing with less experienced and cheaper resources (Team B) due to cost pressures. This leads to a gap between what was promised and what is delivered, resulting in unsatisfied clients. In this discussion, we will explore how organizations can avoid this situation and ensure they deliver on their promises.

March 26, 2023
Client Experience
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Navigating Difficult Times: The Importance of Addressing Clients' Implicit and Explicit Needs

During challenging times, businesses may be focused on cost-cutting measures and may not be considering the full range of needs that they have, both explicit and implicit. This narrow focus on cost-cutting can lead to missed opportunities for growth and improvement, as well as a lack of support for the overall well-being and satisfaction of the clients.

December 31, 2022
Client Experience
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The Voice Of The Customer Is An Important Concept For Businesses To Understand And Utilize

The voice of the customer refers to the wants, needs, and expectations of a company's customers. It is the collective representation of their desires and perceptions, and it is used by businesses to guide their decisions and improve their products or services.

December 15, 2022
Client Experience
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The Difference In Between Offering Great Services To Your Client And Being Able To Deliver Those Services

When it comes to customer service, there is a big difference between offering great services and being able to deliver those services. Many companies offer excellent customer service on paper, but when it comes time to actually deliver on those promises, they fall short. This can be due to a lack of resources, a lack of manpower, or simply a lack of knowledge on the part of the employees.

October 26, 2022
Client Experience
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How Do You Become A Trusted Advisor To Your Client And Differentiate Yourself From Your Competition?

The best way to become a trusted advisor and differentiate yourself from your competition is to provide value-added services that go beyond what is expected.

October 25, 2022
Client Experience
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How To Build Credibility With A Client

Building credibility with a client is key to a successful business relationship. There are a few things you can do to make sure your client trusts you and believes in what you are saying.

October 25, 2022
Client Experience
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Finding Talent is Easy. Finding You is Rare.

Every leader, every recruiter, every organization is in a constant hunt for talent. Resumes pile up, LinkedIn connections expand, and interviews stack one after another. And guess what? If you search long enough, you’ll always find someone to fill a role.But here’s the real question: Will they bring what you bring?

February 17, 2025
Mindset & Behaviours
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The Truth About Power: The People at the Table Aren’t All That

There’s a moment of clarity that hits you when you finally get a seat at the table. It’s the moment you realize that the people making big decisions—the executives, the politicians, the industry leaders—aren’t necessarily smarter, more talented, or more deserving than everyone else. They’re just people. They’ve made strategic moves, taken risks, and seized opportunities. But beneath the titles and polished speeches, they are no different from the rest of us.

February 17, 2025
Mindset & Behaviours
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Preparing a Face to Meet the Faces That Meet You

Imagine this: You're walking into a room full of strangers. Every pair of eyes carries a story, a judgment, or an expectation. You can feel it—the weight of being "seen." What do you do? You prepare a face. Not a mask to hide behind, but a face that meets the moment. Batman said it best (yes, I'm quoting the Dark Knight): “You have to prepare a face to meet the faces that meet you.” Let’s unpack that.

December 13, 2024
Mindset & Behaviours
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Dreams, Wishes, and the Pursuit of “What If”

Have you ever found yourself lost in a moment of longing, wishing life was just a little different, a little better, or maybe a lot more exciting? It’s a sentiment perfectly captured by the timeless lyrics of Skee-Lo’s “I Wish.” These playful words may sound like a simple rap, but beneath the rhythm lies a deeper exploration of human desires, self-perception, and the pursuit of dreams.

December 13, 2024
Mindset & Behaviours
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Shovelling Through Life: When Less Effort Can Yield the Same Results

Living in a snowy region teaches you more than just how to wield a snow shovel—it offers profound lessons on effort, timing, and priorities. Recently, after a week of heavy snow, I found myself reflecting on how my neighbour and I approached the same challenge in vastly different ways, yet ended up with identical results. This reflection led me to a deeper understanding of how we sometimes overexert ourselves in life when patience or a measured approach might suffice.

December 9, 2024
Mindset & Behaviours
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Cultural Differences and Common Ground: A Reflection on Empathy and Understanding

We live in an increasingly diverse and connected world, yet sometimes we encounter cultural practices that feel foreign or unfamiliar to us. It's natural to feel surprised or even uncomfortable when faced with differences, but often, with a closer look, we realize how much we all have in common.

October 22, 2024
Mindset & Behaviours
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Navigating Change: How Corporate Environments Shape Us

In one of my recent mentoring sessions, a familiar theme came up—how much we change when our situations change. My mentees, hailing from different corners of the globe, were navigating the ups and downs of corporate life. They shared stories of restructuring, shifting goals, and evolving roles, all of which led me to think: How much do we really change when our surroundings change?

October 17, 2024
Mindset & Behaviours
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Beyond the Material: Finding Growth in the Journey Within

I often find myself in deep discussions with mentees from all over the world, who are eager to grow and excel. They share their goals, their dreams, and the milestones they believe will mark their success. Yet, amid these conversations, I’ve noticed a recurring theme—many of them equate growth with material achievements, promotions, and the next big acquisition. This always makes me pause and reflect. Does growth really lie in these external markers? Or is there a deeper, more transformative growth that often goes unnoticed?

October 17, 2024
Mindset & Behaviours
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The Comfort of Discomfort: Why We Sometimes Feel Good When We Feel Bad

Have you ever noticed how, sometimes, feeling bad almost feels… good? I’m not talking about the obvious kind of good, like joy or contentment. No, I’m talking about that strange comfort we find in our own sorrow or frustration. There was a time not too long ago when I found myself lying on the couch, sinking into a feeling of self-pity. I thought about everything that had gone wrong in my life lately—work stress, personal setbacks, and a long list of things I hadn’t achieved. I started to wonder: Why was I clinging to these feelings? Why did it feel oddly satisfying to dwell on the negatives?

October 12, 2024
Mindset & Behaviours
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The Price of Putting Up With Shit: Why We Stay in Jobs We Hate

We’ve all been there, haven’t we? Sitting at our desk, staring at the clock, enduring another wave of nonsense because, well, we’ve got bills to pay. The rent doesn’t care about your stress. The student loans don’t pause because you’re being micromanaged. And so, we grind. We put up with shit.

October 6, 2024
Mindset & Behaviours
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How IT Operational Analytics (ITOA) Can Help Outsourcing Vendors Reduce Incident Volumes

In today’s fast-paced IT environments, outsourcing vendors face the constant challenge of balancing service excellence with the need to reduce incidents. IT Operational Analytics (ITOA) provides a strategic advantage, offering insights that empower vendors to proactively prevent issues and improve system performance. Below, we’ll explore how ITOA can be leveraged to transform incident management and reduce incident volumes through data-driven strategies.

November 1, 2024
Service Delivery
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First Call Resolution (FCR) in IT Outsourcing: Realities, Risks, and the Role of Operational Analytics

In IT outsourcing, First Call Resolution (FCR) is a primary measure of service success. The higher the FCR, the fewer repeat calls and escalations—key indicators of customer satisfaction. However, the intense focus on meeting FCR targets often tempts vendors to manipulate metrics rather than improve service quality. Understanding these tactics and using operational analytics to detect manipulation can help businesses ensure true value from their outsourcing partnerships.

October 31, 2024
Service Delivery
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Incident Resolution SLA Compliance in IT Outsourcing: The Realities, Risks, and the Role of Oversight

In today’s digital-driven world, many businesses rely on outsourcing vendors to manage essential IT functions, including incident resolution. These vendors are tasked with meeting Service Level Agreements (SLAs) that guarantee timely resolutions for critical incidents. However, while SLAs serve as benchmarks, outsourcing vendors can sometimes find ways to "game the system," meeting SLA metrics on paper without genuinely resolving issues or providing the quality of service clients expect. This practice introduces risks, undermines customer trust, and highlights the need for clients to maintain oversight mechanisms. Let's explore the realities and risks of incident resolution SLAs in IT outsourcing and the steps businesses can take to mitigate these risks.

October 30, 2024
Service Delivery
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How Outsourcing Vendors Manipulate Incident Response Time Metrics

Incident response time is a core metric in IT outsourcing, intended to measure how quickly support teams begin addressing an issue after it’s reported. However, some outsourcing vendors manipulate this metric to appear more responsive on paper than they truly are. This deceptive practice creates a false sense of reliability and may prevent clients from identifying true service gaps, ultimately compromising end-user satisfaction.

October 29, 2024
Service Delivery
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Customer Satisfaction (CSAT) in IT Outsourcing: Realities, Risks, and the Role of Operational Analytics

In the realm of IT outsourcing, Customer Satisfaction (CSAT) is a crucial service level agreement (SLA) that plays a defining role in contract continuity. It’s a straightforward metric with high stakes: if a vendor fails to meet the CSAT threshold—often around 95%—penalties are imposed, and repeated failures can even lead to contract termination. Given my experience with 250+ clients over the past 25 years, I’ve seen firsthand the nuances of CSAT and the issues that can arise. On the surface, CSAT might seem simple: measure user satisfaction, meet the target, and avoid penalties. However, achieving true, unmanipulated CSAT scores is often a complex endeavor, especially when unethical practices slip into the mix.

October 21, 2024
Service Delivery
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Knowledge Management Process for IT Support Teams

The Knowledge Management (KM) process ensures that IT teams can systematically capture, organize, share, and maintain knowledge. This enhances problem-solving efficiency, facilitates collaboration, and encourages continuous improvement. The process includes workflows for document approval, review cycles for accuracy, and mechanisms to track the usage of knowledge articles within the ITSM system.

October 5, 2024
Service Delivery
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Problem Management Process Document

As service disruptions rise in organizations, leading to potential loss of availability or performance of services, the responsibility of detecting, reporting, analyzing, tracking, and correcting these disruptions falls to the Problem Management team. This document outlines the Problem Management Process designed to enhance our team's daily activities. The process aims to streamline communication, centralize documentation, integrate tasks into existing workflows, improve client involvement, and ensure continuous improvement.

October 5, 2024
Service Delivery
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IT Incident Backlog Management Process

The Incident Backlog consists of ITSM records (Incidents, Problems, Changes, Service Requests, and Catalog Tasks) that were not resolved during the initial contact with the Service Desk. As a result, they are forwarded to other technical teams for further investigation and resolution. An increasing backlog can negatively impact client satisfaction, escalate unresolved issues, and delay service restoration or request fulfillment.

October 4, 2024
Service Delivery
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Release Manager Roles and Responsibilities

The Release Manager is a pivotal role within the Release Management process, responsible for ensuring that all aspects of a release are planned, coordinated, and executed effectively. This role requires a combination of technical knowledge, project management skills, and excellent communication abilities.

October 4, 2024
Service Delivery
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Release Management Process Document

The purpose of this document is to define the detailed steps involved in the Release Management process for our team. This process ensures that new and enhanced IT services are delivered as required by the business while protecting the integrity of existing services.

October 4, 2024
Service Delivery
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Revolutionizing Banking Services with AI: How Personalized Recommendations are Transforming the Financial Industry

Traditional banking services may not adequately meet the needs and preferences of all customers. Some customers may not feel that their bank truly understands their financial situation and goals, and may not feel that they are being offered relevant products and services.

December 26, 2022
Technology & Tools
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Revolutionizing Inventory and Parts Management with AI: Unlocking the Full Potential of Your Business

Inventory and parts management can be a complex and time-consuming process, involving many different factors such as demand forecasting, supply chain disruptions, and quality control. These challenges can lead to issues such as overstocking, running out of stock, and defects in products.

December 26, 2022
Technology & Tools
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Maximizing Your Cloud Migration Success: The Importance of Conducting a Readiness Assessment

Many organizations are considering migrating to the cloud, but they may not be sure if they are ready to do so. They may have concerns about the cost, the complexity of the migration process, and the potential risks and challenges associated with moving their systems and data to the cloud.

December 26, 2022
Technology & Tools
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Maximize Performance, Flexibility, and Cost Savings with Oracle Modernisation and Oracle Cloud Infrastructure

Many organizations are using outdated or legacy systems, such as Oracle databases, that are no longer sufficient for their current needs. These systems may be slow, inflexible, and expensive to maintain. As a result, organizations are seeking ways to modernize their systems in order to stay competitive and meet the evolving needs of their customers and stakeholders.

December 26, 2022
Technology & Tools
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What Are The Advantages Between A Digitally Native Organization And A Legacy Enterprise

It is important for both digital native organizations and traditional enterprises to understand the advantages and disadvantages of their respective business models in order to succeed in the ever-changing digital world. By understanding the strengths and weaknesses of each approach, businesses can make informed decisions about how best to move forward in order to maximize their success.

November 20, 2022
Technology & Tools
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Revolutionizing Fraud Prevention with AI: How Artificial Intelligence is Protecting Banks and Customers from Financial Losses

Fraud is a significant concern for banks and their customers, as it can result in significant financial losses and damage to reputation.Traditional methods of detecting and preventing fraud, such as manual review of financial transactions, can be time-consuming and may not be effective in identifying all instances of fraud. This leaves banks and their customers vulnerable to financial losses and reputational damage.

November 15, 2022
Technology & Tools
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What Is Hybrid Cloud And What Are The Benefits Of Using It

A hybrid cloud is a mix of on-premises, private cloud and public cloud services with orchestration and automation between them. Moving to a hybrid cloud model can offer numerous benefits for businesses, from increased agility and scalability to reduced costs.

November 15, 2022
Technology & Tools
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Why You Need to Adopt a Digital Transformation Strategy Now

Digital transformation is the process of integrating digital technology into all aspects of a business in order to improve performance and efficiency. Despite the many benefits of digital transformation, many businesses are still reluctant to adopt this strategy. So, what's holding your business back from TRANSFORMING?

October 27, 2022
Technology & Tools
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Why Organizations Should Make Investments in Data and Analytics Tools

There are several reasons why organizations should make investments in data and analytics tools. First, data and analytics tools can help improve decision-making by providing insights into how customers behave and what marketing strategies are most effective.

October 26, 2022
Technology & Tools
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The Future is Now: Harness the Benefits of Cloud Migration by Migrating Applications to the Cloud

Migrating an application to the cloud can be a daunting task. There are many things to consider when making the move, such as which cloud platform to use, how to configure the application for the cloud, and what changes need to be made to the code base.

October 25, 2022
Technology & Tools
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Effort vs Results: Why Both Matter, But Only One Wins

Effort and results are two important factors that play a crucial role in determining success. Effort refers to the amount of work, energy, and time one puts in to achieve a goal or complete a task, while results refer to the outcome or output that is achieved as a result of that effort. While both effort and results are important, there has been a recent focus on the importance of effort, often at the expense of results. However, ultimately it is the results that matter.

February 20, 2023
Learning & Development
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Mistakes Happen, But Gossip Doesn't: How to Share Lessons Learned Without Hurting Others

When someone makes a mistake, it's crucial to communicate with them to address the issue. However, it's equally important to avoid gossiping or sharing the mistake with others. Instead, we should focus on sharing the lessons learned with others to prevent similar mistakes from happening in the future.

February 16, 2023
Learning & Development
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Boost Your Visibility at Work: The Power of Performance Currency

If you want to gain visibility in the workplace, there is one key currency that you must pay attention to: performance. Performance currency is the measure of your ability to achieve results and deliver value to your team or organization. Without it, you may be overlooked for promotions, bonuses, or even job security.

February 15, 2023
Learning & Development
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One Trick Pony or a Carousel: Understanding the Pros and Cons of Specialization in the Workplace

The term "one trick pony" is often used in a negative or derogatory way to describe a person or thing that is limited in their abilities or skills. This can be a liability in today's job market, where companies are increasingly prioritizing adaptability and versatility in their employees. The solution to this problem is to actively work on developing new skills and expanding your knowledge base, so that you can become a "carousel" of skills and abilities, increasing your value and marketability in the job market.

January 29, 2023
Learning & Development
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Embracing Constructive Feedback for Personal and Professional Growth: Leveraging The Power Of Diverse Perspectives To Improve Your Management And Leadership Skills

Embracing constructive feedback is crucial for personal and professional growth. It allows for new ideas and perspectives that can help improve work and achieve objectives. However, many individuals struggle with accepting criticism and feedback in a public setting, leading to fear of failure and rejection, limited ability to improve and adapt to new challenges, stagnation in career growth and lack of diversity in thought and decision making within teams. The solution is to develop strategies for managing emotions and reactions to feedback, seek out feedback from a diverse group of individuals, actively work to incorporate their perspectives into work, continuously seek out new challenges and opportunities for growth, and foster a culture of open communication and diversity of thought within teams.

January 20, 2023
Learning & Development
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Holding Space for the Younger Generation: A Guide to Empowering the Next Generation of Leaders

Holding space for the younger generation is essential for managers and leaders. It requires a deep understanding of their unique needs and perspectives and involves actively listening, being open to new ideas, and creating a culture of empathy, respect, and understanding. By addressing challenges and providing resources, support and mentorship, managers can empower the next generation of leaders and create a space where they feel seen, heard, and valued.

January 18, 2023
Learning & Development
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The Importance of Job Titles: Why Job Titles Matter and How to Leverage Them for Success

As a management and leadership expert, I often see the impact that job titles can have on an individual's career and opportunities. In many cultures, including North America, job titles can hold significant weight and can be used to determine who is invited to certain events or meetings. But how do you ensure that you're being recognized for your expertise and experience, regardless of your job title?

January 18, 2023
Learning & Development
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The Art Of Listening: Why It's Important To Truly Hear Others Out Before Responding

Good communication is crucial to the success of any relationship, be it personal or professional. One important aspect of effective communication is the art of listening, which involves truly hearing others out before responding. In this blog, we will explore the importance of active listening and how it can improve our relationships and communication skills.

January 4, 2023
Learning & Development
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The Fine Art of Speaking Up: When to Share Your Thoughts and When to Hold Them

In any social or professional setting, it can be difficult to know when it is appropriate to speak up and share your thoughts, and when it is better to stay quiet and let others have the floor. In this article, we will explore the nuances of this delicate balance, and offer some practical tips for deciding when to speak up and when to stay quiet.

January 4, 2023
Learning & Development
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The dangers of gossip: how spreading rumours and speaking ill of others can damage our reputation and relationships

Gossip can seem innocent, but it can actually have serious consequences for both the person being spoken about and the person engaging in the gossip. In this article, we will explore the dangers of gossip and how it can damage our reputation and relationships. We will also provide tips on how to avoid engaging in gossip and instead choose to speak kindly of others.

January 4, 2023
Learning & Development
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Custodymate: The Top 5 Signs You Are Headed For A Divorce

If you're feeling like your marriage is on the rocks, you're not alone. In the United States, the divorce rate is about 51%. While that may seem like a bleak statistic, it's important to remember that many marriages do end in divorce. If you're concerned that your marriage may be headed in that direction, there are some key signs to look out for.

October 28, 2022
Divorce
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Custodymate: What Happens When You Hear The Dreaded Words - I Want A Divorce?

When you hear the words, “I want a divorce”, from your spouse, it can come as a shock. Although, as per the previous blog, the telltale signs have probably been there for years. Our response to those dreaded words and the actions or inactions within the first 90 days are the most critical in determining what happens for the rest of our life.

October 28, 2022
Divorce
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Overcoming Challenges with CCaaS Implementation: Transitioning from Legacy IVR Systems to Genesys Cloud

As contact centers embrace the future of Contact Center as a Service (CCaaS) platforms like Genesys Cloud, one of the biggest challenges they face is transitioning from legacy systems—particularly complex IVR (Interactive Voice Response) systems. These systems have been integral to contact centers for years, handling routine inquiries and routing calls to the appropriate agents. However, legacy IVR systems often lack the flexibility and scalability needed to meet modern customer expectations, and migrating them to the cloud without service disruption can be daunting.

September 20, 2024
Contact Center
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Balancing Customer Experience and Operational Efficiency with Genesys Cloud

In today’s highly competitive landscape, businesses are constantly seeking ways to provide exceptional customer experiences while maintaining operational efficiency. Traditionally, organizations have had to choose between the two, often sacrificing one for the other. However, with the emergence of AI-driven contact center platforms like Genesys Cloud, businesses no longer need to make that trade-off. By leveraging advanced AI capabilities and automation, it is now possible to create a balance where both customer satisfaction and operational performance thrive.

September 20, 2024
Contact Center
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Navigating the Challenges of Migrating from an On-Premise System to Genesys Cloud

In today’s fast-evolving digital landscape, contact centers face increasing pressure to keep up with rising customer expectations. One of the most significant shifts organizations can make is moving from an on-premise contact center infrastructure to a Cloud-based Contact Center as a Service (CCaaS) platform like Genesys Cloud. While the benefits of such a migration are numerous—scalability, cost savings, and enhanced customer engagement—the process can present significant challenges, especially when dealing with large organizations that have multiple lines of business.

September 20, 2024
Contact Center
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A Comprehensive Overview of Genesys Cloud Features and Capabilities

Genesys Cloud is one of the most advanced and comprehensive Contact Center as a Service (CCaaS) platforms available today. It offers a wide array of features designed to enhance customer interactions, optimize agent performance, and drive operational efficiency. From its omnichannel routing capabilities to AI-driven insights, Genesys Cloud enables organizations to deliver personalized, seamless customer experiences across multiple touchpoints

September 20, 2024
Contact Center
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Overcoming Technical Challenges in Migrating Contact Centers to the Cloud: A Comprehensive Guide

Migrating a contact center from on-premise to a cloud-based solution offers a range of benefits, including increased scalability, flexibility, cost efficiency, and enhanced customer experience. However, the process also presents numerous technical challenges that must be addressed to ensure a smooth transition.

September 20, 2024
Contact Center
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The Missing Piece in Digital Transformation: It's Not About the Technology

I remember walking into a company's sleek new office, complete with all the latest gadgets and a state-of-the-art digital dashboard that monitored every conceivable metric. The CEO proudly showcased their digital overhaul, highlighting how they've integrated AI, cloud computing, and big data analytics into their operations. Yet, as I spoke to the employees, I sensed a disconnect. Morale was low, confusion was high, and the promised efficiency was nowhere to be found.

September 19, 2024
Contact Center
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Top 5 Contact Centre as a Service (CCaaS) Providers: A Comprehensive Overview

The Contact Centre as a Service (CCaaS) industry is revolutionizing how businesses handle customer interactions. As organizations seek more scalable, cost-efficient, and intelligent solutions, CCaaS providers have emerged as essential partners. Here, we explore five leading CCaaS providers, detailing their strengths, weaknesses, and top capabilities.

September 19, 2024
Contact Center
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Cloud Integration Architecture & Prototype

The backbone of a modern cloud contact center lies in its architecture. The right setup enables seamless integration between on-premise systems and cloud platforms, supporting omnichannel communication, AI-driven workflows, and robust data analytics.

September 19, 2024
Contact Center
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Identifying, Cataloging, and Assessing Major Contact Center Assets: A Systematic Approach

The success of a modern contact center depends on a range of assets that ensure smooth operations and a seamless customer experience. From development frameworks to IVR systems and AI-driven conversational tools, these assets require regular assessment to maintain peak performance. Here's a breakdown of the most critical contact center assets, along with how they should be cataloged and evaluated to ensure effectiveness and identify opportunities for improvement.

September 19, 2024
Contact Center
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AI Innovations Transforming the CCaaS Industry

The rise of artificial intelligence (AI) has brought a wave of transformative innovations to the Contact Center as a Service (CCaaS) industry. By enhancing operational efficiency, improving customer satisfaction, and enabling more personalized interactions, AI is reshaping how contact centers operate. Below are some of the key AI-driven innovations that are having the most profound impact on cloud-based contact centers today.

September 19, 2024
Contact Center
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Navigating IT Leaders' Buying Behaviors: A Guide for Suppliers

Understanding the purchasing behaviors of IT leaders—CIOs, CTOs, and other decision-makers—is essential for suppliers aiming to position their solutions effectively. These leaders operate under unique pressures and priorities that shape their decision-making. Let’s delve into these behaviors and how suppliers can align their strategies accordingly.

December 10, 2024
Sales
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Mastering Your Sales Strategy: From Reflection to Revenue Growth, The Art of Falling Planning

In the dynamic world of sales, fall planning is more than just a year-end review—it's the strategic compass that can guide your business through the uncertainties and opportunities of the upcoming year. As we approach the new year, it's essential to not only assess this year's performance but also to forecast and strategize for future success.

December 9, 2024
Sales
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From Hype to Help: How Sales Should Start with the Problem, Not the Solution

Imagine you’re at a doctor’s office. You sit down, expecting to describe your symptoms. But instead, the doctor doesn’t ask you a single question. They just walk in and say, “You know what’s amazing? This new miracle cure! It’s going to change your life.”Sounds ridiculous, right? And yet, this is exactly how many sales reps approach their craft today—like a solution looking for a problem.

December 5, 2024
Sales
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Strengthening Your Go-To-Market Strategy with Product Understanding and Sales Enablement Tools

A successful GTM strategy requires not only knowing your target market and value proposition but also having a comprehensive understanding of your portfolio and the tools to communicate its value effectively. Here are the key elements to consider:

October 16, 2024
Sales
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Crafting an Effective Go-To-Market Strategy for Any Sector

Creating a successful GTM strategy requires a structured approach that can be adapted to any industry. This framework can guide you in developing a versatile GTM strategy that addresses market needs, defines a strong value proposition, and drives growth.

October 16, 2024
Sales
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Sales is Simple: It's About Understanding and Addressing Needs

Sales is often considered a complex skill, full of nuanced tactics and strategies. But at its core, sales is really quite simple. It's about one thing: addressing your clients’ needs. However, to truly be effective, you need to go beyond the surface of what the client already knows and explore both their considered and unconsidered needs. The key to unlocking this understanding is through consultative selling techniques that allow you to peel back the onion and get to the heart of what the client really needs.

September 12, 2024
Sales
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Uncovering Hidden Opportunities: The Power of Addressing Considered and Unconsidered Needs

In sales and personal/professional settings, understanding and addressing the needs of clients, managers, or organizations is crucial for success. However, there are two types of needs that require attention: considered and unconsidered. By recognizing and addressing both, individuals can uncover hidden opportunities, drive innovation, and achieve exceptional results.

August 31, 2024
Sales
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When to Tell Clients to Take a Hike: The Reality of Transactional Relationships

In today's business landscape, it's time to face the music: the primary goal of every company is to make money. Despite the marketing buzz around sustainability, climate change, and social responsibility, the bottom line is still the bottom line. And in many cases, this focus on profit has led to a shift from partnership-based relationships to purely transactional ones.

April 28, 2024
Sales
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The Secret to Sales Success: Understanding Client Needs Better Than They Do Themselves

Understanding client needs is not a one-time event; it's an ongoing process that requires continuous effort and attention. By following these strategies, you can develop a deep understanding of your clients' needs and deliver solutions that drive long-term success. Remember, the goal is to understand your clients better than they understand themselves. With this approach, you'll be well on your way to building strong, lasting relationships and driving revenue growth.

April 26, 2024
Sales
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The Emperor's New Clothes: The Illusion of GenAI Expertise

Newsflash: being able to spell LLM or recite the latest research papers doesn't make you an expert. It's like saying you're a master chef because you can recite a recipe. Anyone can do that. But can you actually cook? Can you take the ingredients, apply your knowledge, and create something truly remarkable?

April 24, 2024
Sales
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Why Surface-Level Advice is Harmful: From Cheerleaders to Coaches: The Importance of Genuine, Actionable Support in Personal Growth and Development

LinkedIn is a powerful platform for personal growth and development, but it's not without its problems. One of the biggest issues is the prevalence of trite, surface-level advice that lacks real substance and value. While these posts may receive thousands of likes and impressions, they do little to truly support personal growth and development. As a management and leadership expert, I'm here to offer a solution. By understanding the importance of both cheerleaders and coaches in personal growth and development, and recognizing the value in providing detailed, actionable plans and strategies, you can rise above the surface-level advice and make a real impact as a leader.

January 18, 2023
Coaching
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Mastering the Art of Coaching: The Essential Principles for Success

Coaching is a process of guiding and supporting an individual or team to achieve specific goals and improve their skills and knowledge. Coaching typically involves providing feedback, setting goals, and offering guidance and support to help individuals or teams reach their full potential.

December 16, 2022
Coaching
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Elevating Your Leadership Skills: A Guide to Coaching Your Team to Success

As a senior manager, it's important that you're able to coach people for growth. After all, helping others reach their potential is one of the key ways to create a thriving organization. But what exactly does coaching for growth entail? Here are some tips to get you started.

December 16, 2022
Coaching
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Unlock Your Team's Full Potential: A Quick Guide to Coaching for Growth

As a manager or leader, it is your responsibility to help your team members develop and grow in their roles. Coaching is a powerful tool that can help your team members improve their skills, increase their confidence, and achieve their goals.

December 16, 2022
Coaching
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The AI Hype: Why Startups Need More Than Just Buzzwords to Secure Funding

In the last few months, I’ve had the opportunity to attend several startup events and meet a wide range of ambitious entrepreneurs. A common theme has emerged: many startups approach me seeking advice on securing funding. When I ask the fundamental question—What is the product or service you’re offering?—the response often involves the term AI.

December 12, 2024
Startups
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Navigating the Meme Landscape: From Insights to Business Objectives

In the ever-evolving realm of social media, the proliferation of management and leadership memes can indeed raise questions about their underlying objectives. Let's embark on a journey to decipher the layers and intentions behind these humorous snippets of wisdom.

October 25, 2023
Startups
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Startups vs. Large Service Providers: The Battle for Customer Satisfaction

In the world of business, startups and large service providers often find themselves competing for customers. While startups are known for their agility and customer-centric approach, large service providers have the advantage of resources and established networks. This article aims to explore the contrasting characteristics of startups and large service providers when it comes to customer satisfaction and outcomes.

August 11, 2023
Startups
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The Art of Translation: Bridging the Gap Between Techies and Business Leaders

In every organization, there's a dance of words that happens daily. The technical experts, with their jargon-filled language, face off against the business leaders, who often speak in broad, strategic terms. It's like they're reading from entirely different scripts, each thinking they're the lead in a solo performance, unaware that they're part of a duet.

August 10, 2023
Startups
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Navigating the Blind Spots: Essential Lessons for Startup Success

Embarking on a startup journey is like setting sail on uncharted waters, filled with both promise and peril. While entrepreneurs are often brimming with passion and revolutionary ideas, they must tread cautiously to avoid common pitfalls that can derail their dreams. In this blog post, we shed light on the most common blind spots that startups encounter and offer practical insights to navigate them effectively. By addressing these challenges head-on, aspiring entrepreneurs can steer their ventures towards sustainable success.

August 3, 2023
Startups
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Taking the Devil's Advocate Approach: A Crucial Test for Startup Robustness

In the dynamic world of startups, where innovation and creativity reign supreme, entrepreneurs often find themselves riding the rollercoaster of excitement, fear, and uncertainty. When nurturing a groundbreaking business idea, it is natural to focus on its strengths and potential success. However, a vital aspect of ensuring long-term viability is stress-testing the concept through the lens of a devil's advocate. In this blog post, we explore why embracing skepticism and taking a devil's advocate approach can be an effective strategy to assess the robustness of a business idea for startups.

August 3, 2023
Startups
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The Art of Crafting a Minimum Viable Product: An Entrepreneur's Guide

In the world of startups and entrepreneurship, understanding and implementing the concept of a Minimum Viable Product (MVP) is vital. Whether you are a budding entrepreneur or a seasoned business veteran, the MVP approach can significantly streamline your process, saving time, effort, and money.

August 2, 2023
Startups
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Harnessing the Entrepreneurial Spirit: Choosing the Right Startup Idea

Entrepreneurship is an exciting journey, paved with opportunities, challenges, and a plethora of ideas. However, the key to a successful entrepreneurial endeavor lies in the careful selection of the right idea to pursue. As an entrepreneur, you may find yourself brimming with numerous innovative thoughts. But how do you sieve through this abundance and pinpoint the idea worth investing your time, energy, and resources? Here's a systematic approach to guide you through this crucial decision-making process.

August 2, 2023
Startups
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Mastering the CDVM Framework: A Winning Strategy for Startups

As a successful entrepreneur and sales expert, I've come to understand the importance of strategy in selling, particularly when your venture is just starting to take off. Among the plethora of sales methodologies out there, one framework that has proven to be especially useful is the CDVM framework. It comprises four critical components: Customer, Decision Process, Value Proposition, and Message. Here, I'll guide you through each one, empowering you to take your startup's sales game to the next level.

August 2, 2023
Startups
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Winning Big: Crafting an Effective Win Plan for Startup Success

For startups seeking to secure larger deals or key accounts, having a well-defined and strategic approach is paramount. This is where a "Win Plan" comes into play – a powerful document that outlines the steps and actions needed to succeed in specific sales opportunities. In this blog, we'll delve into the key components of a Win Plan and how startups can leverage it to their advantage in the competitive market.

August 2, 2023
Startups
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