What Are Some Factors DWS Leaders Consider When Making The Decision To Purchase Services
As businesses increasingly rely on digital tools and platforms to support remote work and collaboration, the market for digital workplace services has exploded. With a wide range of offerings available, it can be challenging for organizations to determine which services will best meet their needs and deliver the greatest value.
This uncertainty can lead to wasted resources and missed opportunities as organizations struggle to make sense of the landscape and identify the most effective solutions.
By understanding the key areas to focus on and the available options for addressing them, organizations can make informed decisions about their digital workplace services and optimize their existing investments for maximum impact.
Summary:
As organizations look to strengthen their digital workplace services, it can be difficult to navigate the landscape and identify the key areas to focus on. This guide provides a framework for understanding the key areas of focus and the available options for addressing them, helping organizations make informed decisions about their digital workplace services and optimize their existing investments for maximum impact.
Introduction:
In today's digital age, organizations of all sizes and industries are turning to a range of digital tools and platforms to support remote work, collaboration, and communication. From cloud-based productivity suites to virtual meeting tools and social media platforms, the market for digital workplace services is vast and constantly evolving.
As businesses seek to strengthen their digital workplace services, they may be faced with a complex landscape of options and a wide range of competing priorities. With new technologies emerging all the time, it can be challenging to identify the key areas to focus on and the most effective solutions.
In this blog post, we will explore the key areas to consider when either purchasing new digital workplace services or optimizing existing ones. We will also provide a range of options for addressing these areas, helping organizations make informed decisions about their digital workplace services and get the most value from their investments.
Problem statement:The Complex Landscape of Digital Workplace Services
- Identifying the most effective tools and platforms: With so many options available, it can be difficult to determine which digital workplace services will best meet an organization's needs.
- Ensuring compatibility with existing systems and processes: It's important to ensure that any new digital workplace services will integrate seamlessly with existing systems and processes, rather than creating additional complexity and inefficiencies.
- Keeping up with the pace of change: The market for digital workplace services is constantly evolving, and it can be challenging for organizations to keep up with the latest trends and technologies.
- Determining the appropriate level of investment: The cost of digital workplace services can vary widely, and it can be difficult to determine the appropriate level of investment given an organization's needs and resources.
- Managing security and privacy concerns: As organizations increasingly rely on digital tools and platforms, it's important to ensure that sensitive data is protected and that security and privacy protocols are in place.
Solution statement:Navigating the Digital Workplace Services Landscape: Key Areas of Focus and Available Options
- Identifying the most effective tools and platforms: To determine the most effective digital workplace services, it's important to assess the specific needs and goals of an organization. This may involve conducting a thorough audit of existing tools and processes, gathering feedback from employees, and researching the available options. Some key factors to consider when evaluating digital workplace services include functionality, usability, integration with existing systems, and cost.
- Ensuring compatibility with existing systems and processes: To ensure that new digital workplace services integrate seamlessly with existing systems and processes, it's important to carefully plan the implementation and consider the potential impact on current workflow. Some options for addressing this issue include seeking out digital workplace services that offer integrations with existing tools, working with a vendor or consultant to customize the implementation plan, and providing training to ensure that employees are comfortable with the new systems.
- Keeping up with the pace of change: To stay up to date with the latest trends and technologies in the digital workplace services market, it's important for organizations to be proactive in seeking out information and staying informed about new developments. This may involve subscribing to industry newsletters, attending conferences and events, and staying in touch with vendors and partners.
- Determining the appropriate level of investment: To determine the appropriate level of investment in digital workplace services, it's important for organizations to carefully assess their needs and budget, as well as the potential return on investment. This may involve weighing the costs of different options, evaluating the features and benefits of each, and considering the long-term value of the investment.
- Managing security and privacy concerns: To address security and privacy concerns with digital workplace services, it's important for organizations to implement robust protocols and policies. This may involve investing in secure servers and networking infrastructure, implementing password management policies, and providing training to employees on best practices for data protection.
- Optimizing existing investments: To get the most value from existing digital workplace services, it's important for organizations to regularly assess their effectiveness and identify areas for improvement. This may involve gathering feedback from employees, analyzing usage data, and seeking out opportunities for training and optimization.
Below, you will find a sample set of focus areas that DWS purchasers, as well as DWS leaders, need to focus on:
Omnichannel Support and The Shift-Left Strategy
- Self-service
- Virtual agents, chatbox, virtual personal assistants
- Peer to peer support
- Walk-up support
- End-user experience simplification
- Intelligent automation
- Sense and Heal
Client Experience
- Connected employee experience
- Employee centric service
- Experience level agreements
- Focus on business outcomes
- Client experience office
- Outcome-based contracts
- Client business impacts
- Customer satisfaction focus
- Client journey management, Journey maps, change management, adoption
Reporting and Advanced analytics
- Data and analytics, data science
- Service management, services excellence, operational excellence, delivery excellence
- Digital experience management
Journey to the Cloud
- Bring your own device, virtualization
- Cloud software as a service support
- Unified communications as a service
Performance-based relationships
- Outcome-based pricing models
- Client references
- Diversity and inclusion programs
- Skills and capabilities
- Employee experience
- Co-creation and design thinking
- Knowledge-centred services
- Total quality management systems
- Remote services
- Zero-touch
- Experience level agreements, experienced-based metrics, business-oriented metrics
- Two In a box
Conclusion:
As organizations seek to strengthen their digital workplace services, it can be challenging to navigate the complex landscape and identify the most effective solutions. By understanding the key areas to focus on and the available options for addressing them, however, organizations can make informed decisions about their digital workplace services and optimize their investments for maximum impact.
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