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Are you struggling to keep your business running smoothly?
You're not alone. Many organizations are struggling with service disruptions that impact their business. But before you make any rash decisions, it's important to understand the root cause of the problem.
The root cause is typically disconnection within the workforce. This can be caused by failures in organization & management systems, technology & tools, processes & procedures, or mindsets & behaviours.
Continue reading to get your business back on track.


If your business is struggling with service disruptions, the root cause is typically a disconnected workforce. This can be caused by failures in organization & management systems, technology & tools, processes & procedures, or mindsets & behaviours. Addressing these root causes is critical to restoring service and preventing future disruptions. In this blog post, we will explore the four main causes of disconnectedness and discuss how to address them.

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As organizations struggle with service disruptions that impact their business, they typically look to:


- Replace the underlying technology, 

- Replace the service providers of the failing service, 

- Outsource the failing service, 

- In-source the failing service, 

- Secure the services of high-priced consulting firms to rewrite processes, or 

- Start a costly enterprise transformation 

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All this prior to understanding the true root cause of the problems. And the root cause is typically a general lack of leadership and gaps in the below areas:


- Failures in Organization & Management Systems,

- Technology & Tools,

- Processes & Procedures, and

- Mindsets & Behaviours

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These gaps result in a disconnected workforce, which then leads to operational issues. They do this because they are under pressure to show that action is being taken. And it’s much easier than fixing the employee connectedness issues.

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Addressing these root causes is critical to restoring service and preventing future disruptions. In this blog post, we will explore the four main causes of disconnectedness and discuss how to address them.


Organizational and management issues are the most common cause of service disruptions. Poor communication, unrealistic expectations, and lack of accountability can all lead to a disconnected workforce. To address these issues, organizations need to improve their management and leadership systems. This includes creating clear roles and responsibilities, establishing effective communication channels, setting realistic targets, and holding people accountable for their performance.


Technology and tools are another common cause of service disruptions. Outdated technology, inadequate resources, and user error can all lead to service interruptions. To address these issues, organizations need to invest in new technology and tools that will help them improve their service delivery. They also need to provide adequate training to ensure that employees know how to use the new technology properly.


Processes and procedures are another common cause of service disruptions. Complex processes, unclear instructions, and lack of standardization can all lead to service interruptions. To address these issues, organizations need to simplify their processes and procedures. They also need to provide clear instructions and training to ensure that employees know how to follow the new processes properly.


Mindsets and behaviours are the final cause of service disruptions. Negative attitudes, resistant behaviours, and low morale can all lead to a disconnected workforce. To address these issues, organizations need to create a positive work environment where employees feel valued and respected. They also need to provide training on how to change negative attitudes and behaviours.


If your business is struggling with service disruptions, don't panic. The root cause is typically a disconnected workforce, which can be caused by failures in organization & management systems, technology & tools, processes & procedures, or mindsets & behaviours. Addressing these root causes is critical to restoring service and preventing future disruptions. In this blog post, we have explored the four main causes of disconnectedness and discussed how to address them. By taking action to improve your management and leadership systems, invest in new technology and tools, simplify your processes and procedures, and create a positive work environment, you can overcome service disruptions and keep your business running smoothly.


Do you have any tips for addressing service disruptions? Share them in the comments below!


Food For Thought:

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Are service disruptions causing you to lose money? If so, it's important to understand the root cause of the problem. The root cause is typically a disconnected workforce. This can be caused by failures in management systems, technology & tools, processes, or mindsets & behaviours. Before you make any rash decisions, it's important to address the root cause of the problem. In this blog post, we will discuss how to identify and address the root cause of service disruptions in your organization.

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Are service disruptions impacting your business? If so, you're not alone. Many organizations are struggling with these types of problems. But before you make any rash decisions, it's important to understand the root cause of the problem. The root cause is typically a disconnected workforce. This can be caused by failures in organization & management systems, technology & tools, processes & procedures, or mindsets & behaviours. Addressing this issue is critical for ensuring that your business runs smoothly and meets customer expectations.

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If your business is struggling with service disruptions, the root cause is typically a disconnected workforce. This can be caused by failures in organization & management systems, technology & tools, processes & procedures, or mindsets & behaviours. Addressing these root causes is critical to restoring service and preventing future disruptions. In this blog post, we will explore the four main causes of disconnectedness and discuss how to address them.

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