Founder IMADLODHI.COM | Partner | Global Sales & Delivery Executive | Strategy & Innovation Leader | Delivery Excellence/Analytics Leader | DWS Leader | Author
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In the high-pressure world of IT service delivery, major incidents are inevitable. What sets successful organizations apart is not just how quickly they resolve the incident—but how effectively they communicate throughout the process.
"You don’t look at the mantelpiece when you’re poking the fire."Cheeky? Sure. But there’s wisdom in it.Too often in leadership, we get distracted by appearances—polished reports, fancy dashboards, impressive titles.
That project that seems effortless? Someone stayed up late to make it look easy. That “quick favour”? It pulled someone away from their priorities. That “free” solution? It might cost in quality, time, or trust down the line.