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Are you struggling to get your team on the same page and consistently meeting performance goals? Do you find that there is a lack of focus and direction leading to morale issues and employee dissatisfaction? If so, it may be time to consider implementing daily pre-shift meetings as a solution.
The lack of clear communication and focus can be detrimental to team performance. Without a daily touchpoint to bring everyone together, share information, and set the focus for the day, your employees may feel lost and uncertain of their priorities and responsibilities. This can lead to decreased efficiency, missed deadlines, and a negative impact on overall team performance.
By implementing daily pre-shift meetings, also known as Daily WHY Management, you can improve team performance and increase efficiency. These meetings provide a forum for open communication, allow for the sharing of information and updates, and give everyone a clear understanding of their priorities for the day. They also allow for the identification and resolution of any outstanding issues, ensuring that everything is on track for a successful day.

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Summary:

Daily pre-shift meetings, or Daily WHY Management, can be a powerful tool for improving team performance and increasing efficiency. By bringing the team together to share information, set priorities, and resolve any outstanding issues, these meetings can help ensure that everyone is on the same page and working towards common goals.

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Introduction:

As a leader, it's important to find ways to improve team performance and increase efficiency. One effective method is to implement daily pre-shift meetings, also known as Daily WHY Management. These meetings provide a forum for open communication, allow for the sharing of information and updates, and give everyone a clear understanding of their priorities for the day. They also allow for the identification and resolution of any outstanding issues, ensuring that everything is on track for a successful day.

But why are daily pre-shift meetings so important? Without a daily touchpoint to bring the team together, share information, and set the focus for the day, employees may feel lost and uncertain of their priorities and responsibilities. This can lead to decreased efficiency, missed deadlines, and a negative impact on overall team performance. By implementing daily pre-shift meetings, you can improve team communication, increase accountability, and boost morale.

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The Challenges of Poor Communication and Lack of Focus:

  1. Decreased efficiency: Without clear communication and a clear understanding of priorities, team members may waste time working on tasks that aren't as important or are duplicates of someone else's efforts.
  2. Missed deadlines: Without a clear understanding of what needs to be done and by when, it's easy for deadlines to be missed.
  3. Decreased morale: When team members feel uncertain of their responsibilities and are not given the support they need to succeed, it can lead to low morale and even employee turnover.
  4. Decreased customer satisfaction: Poor communication and lack of focus can also lead to mistakes and delays in service, resulting in unhappy customers.
  5. Decreased innovation: Without open communication and the opportunity to share ideas and collaborate, team members may be less likely to come up with creative solutions to problems.

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The Benefits of Daily Pre-Shift Meetings:

  1. Improved communication: By bringing the team together daily to share information and updates, everyone is on the same page and can stay informed about what's happening in the company. This can help prevent miscommunications and misunderstandings, leading to improved efficiency.
  2. Increased accountability: Daily pre-shift meetings allow for the identification and resolution of any outstanding issues, ensuring that everything is on track for a successful day. This can help increase accountability and ensure that everyone is meeting their goals and responsibilities.
  3. Enhanced collaboration: These meetings provide a forum for open communication and the opportunity to share ideas and collaborate. This can lead to more innovative solutions and a stronger team dynamic.
  4. Boosted morale: By giving team members the support and direction they need to succeed, daily pre-shift meetings can help improve morale and increase employee satisfaction.
  5. Improved customer satisfaction: By ensuring that everyone is on the same page and working towards common goals, daily pre-shift meetings can help improve the quality and timeliness of service, resulting in happier customers.

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How To Implement a Daily Pre-Shift Meetings Process:

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The Daily Pre Shift/WHY Meeting's objective is to meet briefly and discuss what happened yesterday, what can be learnt from yesterday's performance so that the today's performance can be improved. This meeting includes, but is not limited to, outages, change, escalations, or any other critical event that may have occurred that needs to be highlighted.

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  • Communicate the meeting objectives to entire team
  • Schedule daily 15-30 mins meeting with entire team
  • Set Agenda to discuss standard items such as; Sev 1 & 2 counts and types, Volume of Incidents, Status of Problems, Status of Changes, Planned Changes, Open Escalations, etc.
  • Collect agenda items from team to have a 2-way discussion
  • Collect, track and complete any outstanding issues

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Process Objective:

  • Process Objective is to bring the team together, share information and set the focus for the day. A daily touchpoints meeting is needed to bring the team together, share information and set the focus for the day. Without such a meeting, employees are unaware of areas to focus on, how to prioritize their work and what deliverables need to be met. The lack of focus and direction will result in morale issues and employee dissatisfaction issues.

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Sample List of Benefits:

  • Allows the team to come together at the start of the day.
  • Allows the sharing of information and setting the focus for the day
  • Allows the team to share any concerns before they start the day
  • Allows management to identify key areas
  • Allows a review of the previous day and see where improvements can be made
  • Allows a quick review of key metrics and open tickets

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Sample List of Observations:

  • Teams are not meeting at start to shift to understand the priorities for the day.
  • Teams are unfocused during the shift.
  • Transfer of information between shifts is not taking place.

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Sample List of Recommendations:

  • Document the process to hold Daily Preshift/why meetings.
  • Schedule meetings at the start of each shift.
  • Ensure employees are made aware of priority items for the day.
  • Ensure handover is taking place.

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Assessment Questions:

  1. Do you meet prior to the start of the shift to discuss key messages? Do you discuss What happened Yesterday?
  2. When you meet, what do you review?
  3. Is the meeting structured and scheduled?
  4. Is the meeting productive?
  5. Who facilitates the meeting?
  6. Are actions taken based on the meeting?
  7. Are the actions tracked?
  8. Are meeting notes taken and sent?

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Conclusion:

In summary, daily pre-shift meetings, or Daily WHY Management, can be a powerful tool for improving team performance and increasing efficiency. By bringing the team together to share information, set priorities, and resolve any outstanding issues, these meetings can help ensure that everyone is on the same page and working towards common goals. If you're looking to improve communication, increase accountability, enhance collaboration, boost morale, and improve customer satisfaction, consider implementing daily pre-shift meetings in your organization.

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